Patients and Visitors

Strong Memorial Hospital

Telephones and Television

At Strong Health, we know contact with your loved ones and the world around us can be important to the healing process. Strong Memorial Hospital offers its patients an instant and easy method for the rental of your bedside Telephone and Television Service.

Important Cellular phones are not permitted in patient care areas as they can interfere with heart monitors and other critical equipment.

Rate for Combined Television and Telephone Services

The rate for combined Television and Telephone services is $ 7.00/day. This includes unlimited local usage of the telephone and an expanded variety of cable channels and local channels. Billing stops after 30 days of TV/phone rental service per visit.

Charges for these services can be placed on your:

• Credit card (Visa or Mastercard)
  
  
• Home telephone bill
  There is a one-time activation fee of $4.25 per hospital stay to place the charges on your home telephone bill. There is no additional fee if you use a credit card or pre-paid rental card.
  
  
• Pre-paid Rental Card
  A pre-paid rental card may be used at any time to reduce the amount due on your bill. Pre-paid card amounts will be deducted from your bill upon discharge. The pre-paid rental cards are available from the pre-paid rental card machine located on Strong Memorial Hospital’s first floor in the vending area of the House of Six Nations cafeteria. Pre-paid rental cards are available in $1, $7, $14 and $15 denominations. Pre-paid cards end rental at noon on the following day. Note: This machine does not provide change. Use exact change only.

For Behavioral Health and Psychiatry Patients This service does not apply to patient rooms in the Behavioral Health and Psychiatry Units. However, there are pay phones on all inpatient units.

To activate your bedside television and telephone service upon admission:

• Inside the hospital, dial 1-5000 and follow the instructions to activate services.
  
  
• After completing the activation process (or if you are transferred to another room), dial 5-2181 to get your room’s direct telephone number to receive incoming calls

Once you have activated your service, you can call 1-5000 and change billing options or stop service at any time. Your television and telephone service will automatically be cancelled at discharge.

Patient Education

Strong Memorial Hospital provides educational channels on Closed Circuit TV 24 hours a day at no charge. These offerings include health information and family programming. Scroll down to the desired program, jot down the number, then dial 7-0039 and follow the instructions. You will be instructed to tune into one of the channels from 47-56. The menu can be found on Channel 53 (Channel 54 for Spanish).

Telephone Dialing Instructions

• Local Calls: Dial 9 + Number
  
  
• Long Distance: Dial 9 + 0 + Area Code + Number. Long distance calls must be charged to your home/business telephone, credit card, calling card or a third party, or you may call collect.
  
  
• Long Distance Calling Cards: Available at the Cashier’s Office, the Gift Shop, and from the rental card machine located on Strong Memorial Hospital’s first floor in the vending area of the House of Six Nations Cafeteria.

Family and friends may reach you by calling Patient Information at 585-275-2181. Once they know your extension, they can call you directly, by dialing 585-275-7575 and entering your phone extension.

Telephone and Television Repair Service

If you experience problems with your service, call 5-2181. Repairs will be made within 24 hours, except on weekends and holidays.