Golisano Children's Hospital at Strong--Pediatric Emergency Medicine Department Non-Emergency Care

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Pediatric Emergency Medicine

People who don’t really need care in an Emergency Department sometimes end up there nonetheless. Here’s why:

Sometimes it’s not easy to know if a medical problem is an emergency;
Urgent but non-critical things happen when your doctor’s office is closed;
Some patients who don’t have a doctor come to the Emergency Department for care that isn’t urgent.

If you believe it’s an emergency don’t hesitate to go to the ED.

If in doubt, call your child’s primary care provider for advice, even during off hours.

If you don’t have a primary care physician for your child, don’t wait for an urgent situation. Get one now.

Find a primary care provider for your child

Check our alphabetical listing of community pediatricians;

Use our Find A Physician search tool; or

Call us at 585-275-2838 or 1-888-661-6162.

Choosing to go to an ED for a minor health problem isn't a good idea for many reasons:

Your child’s primary care physician knows his or her health history. An ED staff will need you to provide your child's complete medical history and may have to perform extra tests to cover all the bases.

Continuity of care – when the same medical professional sees your child for both initial treatment and follow-up care – is generally the ideal.

Emergency Departments are set up to treat the most sick and injured first so children with less urgent needs may have to wait unless they can be seen through our Family Express service.

Most insurance companies won’t cover an emergency department visit unless it’s an emergency as defined by the insurance policy. Be sure you’re familiar with what your policy says about emergency department services before you find yourself in a crisis situation.

Even though we do our best to put children at their ease in our ED, an unfamiliar environment and group of strangers can be very scary for a child.

We encourage you to use the emergency room appropriately.