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Routine, non-urgent phone calls will normally be returned
promptly.
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We will make every effort to return urgent phone calls immediately.
However, if you are faced with a potentially life threatening
situation, don’t wait. Call 911 or go to your nearest
emergency room.
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If you reach our voice mail system, please leave a detailed
message so that we may respond appropriately.
Phone Hours: Monday -Friday, 8:30 - 4:30
Phone: 585-275-4733
Fax: 585-271-7512
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Emergencies
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We see patients by appointment only. Because of the large
number of patients we serve, we’re not able to accommodate
walk-in visits.
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You can schedule an appointment by calling our office during
phone hours. When scheduling an appointment, please:
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Be specific about the reason for coming in so that we
may schedule adequate time
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Have your insurance card available
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Have your physician referral number available if your
insurance plan requires you to have one
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Tell us of any special needs you or your child may have
(such as an interpreter)
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Ask what medical records will need to be transferred
from your child’s pediatrician prior to his or
her first appointment
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If you need to cancel your child's appointment for any reason,
please call at least 24 hours prior to your appointment.
That will allow us to offer the appointment to a child from
our waiting list.
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Prior to your first appointment, you’ll need to make
arrangements to have your child’s medical history information
sent to our office, including any recent reports, X-rays, or
other test results pertinent to his or her medical condition.
If they can’t be transferred to us directly from your
child’s pediatrician in time for his or
her appointment, you can hand-carry them to us at the time of your visit.
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For all appointments, please bring:
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A list of your child’s current medications (with
dosages), including any over-the-counter medications
or
supplements he or she has taken in the past six months
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Your current insurance card
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Before coming to your child’s appointment, please
check to see what prescription refills he or she may need
so we can
provide them at the time of your visit.
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Between appointments, call (or have your pharmacist call)
during regular office hours for routine refills.
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Because some prescriptions (e.g. controlled substances) can’t
be refilled over the phone, please make sure you always have
enough medication for nights, weekends and holidays.
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We will contact you if laboratory results require you to change treatment or pursue alternate diagnostic or thereapeutic directions.
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Your child’s medical records are strictly confidential
and cannot be disclosed to anyone without a parent or guardian’s
written permission. The parent or guardian must sign a special
written consent form to authorize the release of this confidential
information from Golisano Children’s Hospital at Strong.
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Payment is due at the time of your visit. We accept cash,
personal checks, or credit cards. We also accept most types
of insurance, including Blue Choice, Blue Choice Option, Preferred
Care, Preferred Care Option, Aetna, and Medicaid.
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We will complete the necessary forms
and bill the insurance company for you. Please
be aware that you will receive a bill for any balance
or non-covered
service.
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Contact your insurance provider directly to learn the specifics
of your coverage at Golisano Children’s Hospital at
Strong.
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Our staff will be happy to assist you with any billing questions.
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Notify our office if you change to a different primary care
or referring provider, or if you change your insurance coverage.
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