• Routine, non-urgent medical questions: the nurse or dietician will return your call within one or two working days
  
  
• Urgent medical problems: we will return your call the same day.

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• Please have your pharmacy call 585-275-2647 (option #4) Monday through Friday from 8:30 a.m. to 3:00 p.m.

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• Urgent and abnormal results: we will call you as soon as we have them.
• Normal results: a letter will be sent to the family.

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• Notify our office if you change to a different primary care or referring provider, or if you change your insurance coverage.
  
  
• To protect the privacy of your medical information, we may request an authorization form before disclosing your personal health information.

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• When your procedure is scheduled, you will receive preparation instructions, location, and the date of the procedure.

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• If your child is ill and needs to be seen urgently, your call will be given to a nurse to assess the situation.

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